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Fulfillment & Return Policy

Thank you for your support and trust in our products.


Order Processing and Shipping
Our team dedicates every Thursday to the diligent processing of orders, ensuring timely shipment. In the event of a back-order, processing may extend up to two weeks, with regular status updates provided via email.

Quality Assurance

We take pride in the quality of our products and stand behind their workmanship. If, upon receiving your order, you find that the product is defective or damaged, please reach out to us at within 7 days of receipt. We will be more than happy to assist you and work towards a resolution, which may include an exchange for a fully functional item. Your satisfaction is our top priority, and we are committed to addressing any concerns promptly and efficiently.

Returns and Refunds​

Please kindly understand that we do not offer returns or refunds for any reason other than a defective or damaged product. Once an order is placed and the product is shipped, all sales are final. We encourage you to carefully consider your purchase and ensure that it aligns with your needs and expectations. Should you have any questions or require further assistance, our customer support team is here to help.

International Shipping
We offer multi-channel international shipping directly from our factory. This approach reduces stocking and distribution costs, benefitting our customers with savings while ensuring the best product experience. Though shipping times may be longer, we believe our products are worth the wait.

Shipping Time-Frame Table

Please refer to the table below for estimated shipping times to various regions. Note that shipping times may extend during peak holiday seasons.

Standard Shipping Time
Extended Shipping Time (Holidays)
Asia ( Japan, Singapore, Korea )
7-10 days
9-12 days
7-10 days
24 days
Up to 40 days
24 days
Up to 40 days

Customer Support

Our customer support team is ready to assist with any inquiries or needs related to our products and policies.


We value your understanding and adherence to our policy, aiming to provide an exceptional experience with EdifyRobotics products. Thank you for your continued support.

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